Frequently Asked Questions

Shipping & Delivery

I placed an order. When will my items arrive?

You can check the status of your order by clicking the “Track Order” button at the top right-hand side of the page. Fill in your order number and the telephone number or email address associated with the order to receive status information. Alternatively, you can call customer service at 1-800-619-1776 for a status update on your order.

How much does shipping and handling cost?

Shipping costs depend on an item’s weight, size and location. The easiest way to determine estimated shipping is to use the “Calculate Shipping” link on each of our product pages. Enter in the quantity and the five-digit zip code of your delivery address and you’ll be given an estimate. You don’t need to create an account or sign into an existing account to use the shipping calculator, so it’s an easy tool to use while you’re browsing our product selection.
If you’re ordering several large items with freight shipping, you may notice a message below the “Calculate” button that reads, “Estimated Shipping & Handling Cost: Please call 1-866-702-8473.” Sometimes freight companies have discounts or additional fees for certain items ordered in large quantities. This process can be complicated, so it’s best that you work with us over the phone to get the lowest price on these large-quantity orders.
Remember, the shipping costs shown on the calculator are estimated. Some large items may incur additional costs like assistance with unloading, etc.
Your final shipping costs are shown during the “Shipping Review” step of the checkout process.

How can I lower my shipping and handling costs?

You will find that some items on our site ship for free. Look for the Free Shipping logo on the product pages for these items. Keep in mind that the per-unit cost of shipping almost always decreases as your order quantity increases. Plus, you generally get a better overall rate by ordering as many items as possible from the same manufacturer.
You can avoid extra charges for large orders by shipping directly to freight docks in non-residential areas; this is often the most economical way to deliver freight shipments.

Can I have my items shipped outside of the U.S.?

Yes. Call 1-866-702-8473 to speak with a member of our friendly sales team, and arrange for delivery outside of the U.S.

Damaged/Missing Parts, Returns & Refunds

The items I just received are damaged and/or missing parts. What should I do?

Please locate your order number and call customer service at 1-866-619-1776. This must be done within five days of receiving your order. Please note: for claim approval, the order must be kept in its original packaging.
For more details, please view our full damage policy.

Can I return an item?

Yes, most items we sell are returnable. Make sure to inspect your order for damage and accuracy as soon as it arrives. If you see a problem, refuse the delivery and call customer service at 1-866-619-1776. If you decide to return an item that is not damaged or missing parts, please retain the original packaging and contact our customer service team within two weeks of delivery. Please note: There are a few types of items we sell that have additional return restrictions. For more details on the return process, please see our returns policy.


How do I use a purchase order to pay for my items?

During the checkout process, select the “Purchase Order” payment option, fill out the “Purchase Order Number” text field and send a copy of your purchase order to us one of three ways:
Fax it to 1-800-494-1036.
Email it to
Mail it to:
3736 Regent Ave.
Cincinnati, OH 45212-3724
Once we receive your purchase order, your order will be processed. We'll call you during this time.

How do I cancel an order?

Please locate your order number and call customer service at 1-866-619-1776 immediately.
We understand that you may decide you don’t want something after placing your order. It is important that you call us as soon as possible to cancel an order because we work to process and ship your items quickly.
Once an item has shipped, you are responsible for all shipping costs (shipping to you and back to the manufacturer). Also, many of the items we sell are made to order and the manufacturer may charge you a restocking fee even if the order hasn’t shipped. We want to help you avoid these charges.

I’m placing an order for a tax-exempt organization. How do I ensure that my items won’t be taxed?

While placing an online order, you will be asked to indicate whether or not you are tax exempt at the delivery address provided. If you indicate that you are tax exempt, you must fax a copy of your tax exemption certificate to 1-800-494-1036 within two business days to avoid being charged tax.

Do you rent products to customers?

No, we do not rent any products to customers. All of the products on our website are new and unused.


I need additional information about these products. What can I do?

Most of our product pages have specification sheets and assembly instructions available, which are packed with useful information. You may also call our knowledgeable Sales team at 1-866-702-8473 for product information that may not be on our website.

How long are my items under warranty?

All of the products we sell carry a Learniture limited warranty. Most products have their specific warranty noted in product specifications. If you do not see a mention of the warranty but would like to know the length of warranty coverage, please contact us at 1-866-702-8473. We will be happy to explain the warranty and even send you a copy before you submit your order.
For more details on Learniture’s product warranties, please visit our warranty information page.

Do you have a catalog?

No, we do not print a catalog, but we offer thousands of products on our website.

What is California Proposition 65?

California’s Proposition 65 requires California consumers to be made aware of special warnings for products that contain chemicals known to the state of California to cause cancer and birth defects or other reproductive harm, if those products expose consumers to such chemicals above certain threshold levels.
We are providing the following warning for anyone buying products that will be shipped to California:
WARNING: This product contains chemicals known to the State of California to cause cancer and birth defects or other reproductive harm.
The safety and well-being of you and your students remains Learniture’s top priority, and as such, we take all necessary steps to comply with applicable safety and health regulations and uphold our commitment to safety.

Help/Contact Us

How do I contact customer service?

Our friendly customer service team is available Mon-Fri, 8-7 EST through our online live chat, by phone at 1-866-619-1776, and by email at

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